TRANSCOSMOS KOREA

Contact Center Operational Consultation

We execute a thorough examination of a contact center's organizational composition, talent management, and performance metrics in order to pinpoint areas for enhancement and offer transformative solutions. This strategic approach elevates customer satisfaction and augments cost efficiency by improving the quality of contact center operations.

Quality Assurance Consultation

We provide consulting services geared towards elevating the overall service quality, spanning from the launch of new centers to performance consultations for existing centers. Our methodical strategies include competitor analysis, process establishment, manual creation, training program development, VOC analysis, and monitoring for initial stage stabilization, promoting service quality enhancements to improve the overall customer experience.

Retail Diagnostics

transcosmos Korea provides comprehensive retail diagnostics on the customer service quality of offline stores for client companies, identifying improvement points and deriving solutions on various items such as employee training, attendance tracking, and store operations. Moreover, we help clients offer professional customer service to their offline consumers, enhancing their brand image and preventing potential consumer complaints.

E-commerce Consulting

Drawing on domestic and international e-commerce operational expertise, we offer comprehensive e-commerce consulting, facilitating global brands' entry into the Korean e-commerce market, and ensuring stable operation and marketing.

UI/UX Consulting

Our services are built upon comprehensive market and competitor analysis. We define service goals and directions, delivering exceptional customer experiences through optimal UI/UX consulting that aligns with the client needs.

Digital Marketing Consulting

From strategic planning to marketing proposals, we undertake an extensive range of consulting tasks, focusing on specific goal achievement such as positioning.

Training Consulting and Lectures

Through diagnosis by professional consultants and trainers, we provide training solutions optimized for the client's business conditions and needs.

Development of Training Contents

Our services extend to the development of customized training content across multiple formats. This includes the design and creation of training videos that align with our client’s training goals and content, crafting online training content, and generating manual content grounded in training objectives.

On-site Service Diagnosis and Coaching

With the industry's best training consultants to diagnose the status of offline customer touchpoints. Our focus is on delivering bespoke coaching and training to drive enhancements in service capabilities and quality.