We offer comprehensive management services necessary for online shopping mall operations from initial e-commerce set-up, operation, and delivery, to Customer Service (CS) as well as bespoke operational agency services in alignment with the business needs of our clients.Providing EC One-stop service
- EC Outsourcing
- Providing E-Commerce outsourcing services customized to the client's EC business strategies and brand strategies
- Direct Sales
- transscosmos Korea becomes a seller and consigns/distributes products of client companies
- Formulating EC strategies
- product procurement
- operation channel selection
- sales policies establishment
- Managing brand mall construction and operation
- order sales
- 3PL(logistics, warehouse, delivery)
- listing services for distribution platforms
- social media marketing
- promotional advertising
- Customer Care/CRM
- Responding to customer inquiries
- analyzing purchase behavior
Global E-commerce Operations
We offer a one-stop operational agency service, customized to align with local culture, ranging from entering the desired global e-commerce channel to opeartion and post-CS management.
We provide a comprehensive A to Z one-stop service extending from systematic inventory management to customer orders, packaging, and delivery, encompassing all aspects related to e-commerce fulfillment management.
We provide agency services for customs operations through the outsourcing of overseas goods, managing regulations on exports and imports, item classification codes (HS CODE: Harmonized System CODE), and tariff management, and also offer agency services for air/sea import operations.
Data Analysis Services
Leveraging the voice of the customer (VOC), we provide directional improvement and deliver insightful marketing reports for both products and services.
E-Commerce and Digital eXperience operating organically open the door to easier entry into the EC market.
Web/App Planning and Operational Services
Web/App Development and Service Design
From brand consulting to marketing, UI/UX design, software development, e-commerce operations, fulfillment, and customer relationship management (CRM), we offer a comprehensive one-stop service ecosystem capable of driving both online and offline digital business ventures.
Our focus is on creating a user-centric and administrator-friendly app/web environments. We transcend conventional aesthetic-driven UI/UX design, crafting optimal conditions for prosperous e-business initiatives.
After building the App/Web, we provide operational guides and manuals for seamless operation. Moreover, we conduct operational training, consider comprehensive maintenance management, and provide top-tier maintenance services to constantly sustain an ideal operational environment.
Promotion Page Creation
Based on 20 years of know-how, our team of marketing, design, and software development professionals collaboratively design promotion pages that cover the brand value. We cater to organizations aiming to acquire new customers through brand promotion and those seeking to offer unique experiences to their existing clientele.
On/Offline Marketing Services
Marketing Planning and Proposition
We undertake a range of consulting tasks, from strategic planning to marketing proposals, to foster an effective marketing milieu capable of augmenting your brand's value.
Our integrated digital marketing services effectively deliver the value of your brand and products to customers, utilizing strategies and executions tailored to individual customer needs and circumstances.
By expanding touchpoints where customers can recognize the brand, we amplify your brand message, engraving your brand effectively through consistent exposure.
We distribute content (articles) that contain brand information through credible media to enhance awareness and reliability.
We offer an environment conducive to effortlessly delivering product or service information to customers, fostering stronger relationships through proactive communication.
By providing direct brand experiences, we create positive brand perception and facilitate the development of marketing strategies through actual customer reviews.
transcosmos Korea is renowned for its extensive industry experience and top-notch technical prowess.
Total Branding Solutions
We offer solutions from the
establishment of branding strategies to
the implementation of cutting-edge
online marketing trends.
Providing one-stop services for
integrated digital marketing, e-
commerce, and customer center
operations that meet the clients'
business strategy and needs.
We provide operation services tailored to
local cultures, spanning from global e-
commerce enterings to operation and
post-sales customer service.