transcosmos Korea’s inbound service consists of Customer Support and Technical Support. Furthermore, the company generally provides inbound service that satisfies company requirements.
Customer support is about responding quickly/accurately to the customer’s various inquiries. transcosmos Korea has constructed a customer response manual and process according to customer inquiry patterns and provides accurate and consistent service.
Customer Support Process
Customer Support Service Components
|Customer Support||Inquiry response and task plans for the ordering MOREprocess, from ordering to delivering|
|Order Inquiry MOREand Task Plans||