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transcosmos Korea’s inbound service consists of Customer Support and Technical Support. Furthermore, the company generally provides inbound service that satisfies company requirements.

Customer support is about responding quickly/accurately to the customer’s various inquiries. transcosmos Korea has constructed a customer response manual and process according to customer inquiry patterns and provides accurate and consistent service.

Customer Support Process


Customer Support Service Components

Service Content
Customer Inquiry
  • General company or product related inquiries
  • Public or administrative inquiries
Customer Support Inquiry response and task plans for the ordering MOREprocess, from ordering to delivering
Order Inquiry MOREand Task Plans
  • Help Desk
  • Address change/change of contract content inquiry
  • Order or delivery status inquiry
  • Inventory/return/refund/exchange/cancellation inquiry