Global E-Commerce One-Stop Services Operation
One-Stop Services are provided not only in Japan, but also for corporate clients who want to expand E-Commerce business in Europe, USA, China and South Korea, where support is offered to expand the sales and streamline the operations of client companies
- 1. E-Commerce Business Strategy and Business Planning
- Market and competitive research for business plan formulation
- Designs a business scheme for brand strategy, promotion strategy and E-Commerce business operations
- 2. E-Commerce Website Construction
- Based on the brand strategy of the client company, constructs an E-Commerce merchandise purchase point through E-Commerce Website design and E-Commerce front system development
- 3. Fulfillment Formulation
- Based on the business plan and operational design of the client company, constructs a logistics center, order management system and warehouse management system to receive and store merchandise from the corporate client
- 4. Customer Care (Inquiry Contact Point)
- Constructs an operation system for multi-channel support of inventory confirmation, return inquiries and complaints from consumers, etc.
- Constructs a CRM system to support operations
- 5. Internet Promotion (Acquisition)
- Based on the brand strategy of the client company, creates a promotion plan and carry out promotions aimed at the acquisition of new customers based on the plan
- 6. Order Acceptance, Payment Processing and Inquiry Response
- Implements order acceptance and payment processing based on order information from consumers
- Responds to inquiries from consumers at the time of the order
- 7. Fulfillment (Receipt of Goods, Picking, Packing and Shipping) / Warehouse Management
- Implements the receipt of goods, distributive processing, packing and shipping based on the shipping information
- Manages warehouse tasks with the system to ensure accuracy and improve operational efficiency
- 8. Return Processing / Inquiries After Purchase
- Handles return inquiries and complaints from consumers
- Processes returned goods
- 9. Internet Promotion (Retention)
- Performs integrated management of operations extending from the front E-Commerce system to the warehouse management system, and accumulate customer information, merchandise information, shipping information and inventory information
- Analyzes a variety of information to formulate and implement measures for retention from outbound through calls and the Internet, etc.
Advantages of providing servicesrooted in the local Korean environment
- We constructed a system for enhancement of E-Commerce One-Stop services by acquiring Interpark CS, where they have expanded call center business of the major Korean online shopping mall “Interpark”.
- We started an overseas export support business incooperation with Korea’s largest online shopping mall “Gmarket (eBay group)”
Contact center
Inbound