Contact Center
The contact center outsourcing market grows together with a company’s requirements for selection and concentration. An important element in outsourcing is to find how to share and provide its accumulated knowledge to client. In order to achieve this, we are combining inbound operation technology, CRM professional knowledge and world leading CTI professional technology on the back of inbound service process in order to customer management costs and improve customer satisfaction.
Inbound
transcosmos Korea’s inbound service consists of Customer Support and Technical Support. Furthermore, the company generally provides inbound service that satisfies company requirements.
Outbound
It is said that the customer’s response to outbound service is somewhere between 0.5 and 2.5 seconds. In order to conduct successful outbound service within 2.5 seconds, transcosmos Korea provides scientific test marketing service.
Contact center Establishment/Operation
transcosmos Korea retrench establishment /operation expenditure of the company by providing contact center establishment/operation and soluiton
Consulting
Among the change of enterprise environment from the company size centric to profit centric, transcosmos Korea provides an interacted customer care service with customer value solid solution
Marketing research
transcomos Korea provides mystery shopping service to survey customer satisfaction and identify the strength and weakness of other rival companies based on marketing research for many years.
Solution Service
PowerFrontCRM i is specialized solution for public and contact center section based on contact center know-how for many years
Certification and Awards
Contact center
Inbound